Privacy Policy

Privacy Policy

Heidy Claddy we operates heidycladdy.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase. Please read it carefully. By using the Site, you agree to the practices described here.

Note to the site owner (delete before publishing): Complete all [bracketed] sections with your real data (email, address, payment/shipping providers you actually use) and delete this box. This template covers the CCPA/CPRA (California) and common state privacy laws, but it is not legal advice — have a professional review it.

1. Information We Collect

Personal information you provide

  • Contact and account data: name, email address, phone number, billing and shipping address, account password.
  • Order data: products purchased, order history, and payment information. Payment card details are processed directly by our payment processor [e.g., Stripe/PayPal/Square] and are not stored on our servers.
  • Communications: messages you send us via contact forms, email, or social media.

Information collected automatically

  • Device and usage data: IP address, browser type, operating system, pages visited, time spent, referring URLs.
  • Cookies and similar technologies: see Section 5.

We do not knowingly collect sensitive personal information (government IDs, precise geolocation, health data, biometric data), nor do we collect information from children under 13 (see Section 8).

2. How We Use Your Information

  • Process, fulfill, and ship your orders and send order confirmations.
  • Provide customer support and respond to inquiries.
  • Send marketing communications (only with your consent; you may unsubscribe at any time).
  • Improve and personalize the Site, analyze usage, and detect fraud or security issues.
  • Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We share it only with the following categories of service providers, as needed to operate the Site:

  • Payment processors (e.g., [Stripe, PayPal]) — to process payments.
  • Shipping carriers (e.g., [USPS, UPS, DHL]) — to deliver orders.
  • E-commerce platform ([e.g., WooCommerce/Shopify hosting]) — to run the store.
  • Analytics and marketing tools (e.g., [Google Analytics, Meta Pixel]) — to measure traffic; these providers may receive device and usage data.
  • Legal authorities — when required by law, court order, or to protect our rights and safety.

We may also disclose information in connection with a business transfer (merger, acquisition, or sale of assets), subject to this Policy.

4. Your Privacy Rights (United States)

Depending on your state of residence, you may have some or all of the following rights:

California residents (CCPA/CPRA)

  • Right to know: request the categories and specific pieces of personal information we have collected about you.
  • Right to correct: request correction of inaccurate personal information.
  • Right to delete: request deletion of your personal information, subject to legal exceptions.
  • Right to opt out of sale or sharing: we do not sell or share personal information for cross-context behavioral advertising. If this changes, we will honor opt-out signals such as Global Privacy Control (GPC).
  • Right to non-discrimination: we will not deny you services or charge different prices for exercising your rights.

Residents of Virginia, Colorado, Connecticut, and other states with privacy laws

  • Right to access, correct, delete, and obtain a portable copy of your personal data.
  • Right to opt out of targeted advertising, sale of personal data, and certain profiling.

To exercise any of these rights, email us at [privacy@heidycladdy.com] with the subject line “Privacy Request.” We will verify your identity and respond within the time required by law (generally 45 days under the CCPA). You may use an authorized agent, with proof of authorization.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to keep the Site functioning (shopping cart, login), remember preferences, and analyze traffic. You can control or delete cookies through your browser settings. Note that disabling essential cookies may prevent checkout from working.

6. Data Retention

We retain personal information only as long as needed for the purposes described in this Policy: order and tax records for the period required by applicable law (typically up to 7 years), account data while your account is active, and marketing data until you unsubscribe or opt out.

7. Data Security

We use commercially reasonable measures to protect your information, including SSL/TLS encryption in transit and restricted access on a need-to-know basis. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

9. International Visitors

Our Site is operated from [United States / your country]. If you access it from outside the U.S., you understand that your information may be transferred to and processed in the U.S., where data protection laws may differ from your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. Material changes will be notified by email or a prominent notice on the Site.

11. Contact Us

For questions or privacy requests, contact us:

  • Email: marketplace@heidycladdy.com

Scroll to Top