Privacy Policy
How Heidy Claddy collects, uses and protects your information when you visit our site or make a purchase.
🗓️ Last updated: October 23, 2026Information We Collect
Heidy Claddy operates heidycladdy.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase. Please read it carefully. By using the Site, you agree to the practices described here.
Personal information you provide
- Contact and account data: name, email address, phone number, billing and shipping address, account password.
- Order data: products purchased, order history, and payment information. Payment card details are processed directly by our payment processor and are not stored on our servers.
- Communications: messages you send us via contact forms, email, or social media.
Information collected automatically
- Device and usage data: IP address, browser type, operating system, pages visited, time spent, referring URLs.
- Cookies and similar technologies: see Section 5.
We do not knowingly collect sensitive personal information (government IDs, precise geolocation, health data, biometric data), nor do we collect information from children under 13 (see Section 8).
How We Use Your Information
- Process, fulfill, and ship your orders and send order confirmations.
- Provide customer support and respond to inquiries.
- Send marketing communications (only with your consent; you may unsubscribe at any time).
- Improve and personalize the Site, analyze usage, and detect fraud or security issues.
- Comply with legal obligations and enforce our Terms of Service.
How We Share Your Information
We do not sell your personal information. We share it only with the following categories of service providers, as needed to operate the Site:
- Payment processors — to process payments.
- Shipping carriers — to deliver orders.
- E-commerce platform and hosting — to run the store.
- Analytics and marketing tools — to measure traffic; these providers may receive device and usage data.
- Legal authorities — when required by law, court order, or to protect our rights and safety.
We may also disclose information in connection with a business transfer (merger, acquisition, or sale of assets), subject to this Policy.
Your Privacy Rights (United States)
Depending on your state of residence, you may have some or all of the following rights:
California residents (CCPA/CPRA)
- Right to know: request the categories and specific pieces of personal information we have collected about you.
- Right to correct: request correction of inaccurate personal information.
- Right to delete: request deletion of your personal information, subject to legal exceptions.
- Right to opt out of sale or sharing: we do not sell or share personal information for cross-context behavioral advertising. If this changes, we will honor opt-out signals such as Global Privacy Control (GPC).
- Right to non-discrimination: we will not deny you services or charge different prices for exercising your rights.
Residents of Virginia, Colorado, Connecticut, and other states with privacy laws
- Right to access, correct, delete, and obtain a portable copy of your personal data.
- Right to opt out of targeted advertising, sale of personal data, and certain profiling.
To exercise any of these rights, email us at [email protected] with the subject line “Privacy Request.” We will verify your identity and respond within the time required by law (generally 45 days under the CCPA). You may use an authorized agent, with proof of authorization.
Cookies and Tracking Technologies
We use cookies and similar technologies to keep the Site functioning (shopping cart, login), remember preferences, and analyze traffic. You can control or delete cookies through your browser settings. Note that disabling essential cookies may prevent checkout from working.
Data Retention
We retain personal information only as long as needed for the purposes described in this Policy:
- Order and tax records: for the period required by applicable law (typically up to 7 years).
- Account data: while your account is active.
- Marketing data: until you unsubscribe or opt out.
Data Security
We use commercially reasonable measures to protect your information, including SSL/TLS encryption in transit and restricted access on a need-to-know basis. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
International Visitors
If you access our Site from outside the country where it is operated, you understand that your information may be transferred to and processed in that country, where data protection laws may differ from those of your jurisdiction.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. Material changes will be notified by email or a prominent notice on the Site.
Contact Us
For questions or privacy requests, contact us:
Email: [email protected]
Questions about your privacy?
We’re here to help — reach out any time on WhatsApp or by email.
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