Refund and Returns Policy

Thank you for shopping at Heidy Claddy.

If you are not entirely satisfied with your purchase, we’re here to help. Our policy lasts days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

1. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by a receipt or proof of purchase (such as your order confirmation email).

Non-Returnable Items

Several types of goods are exempt from being returned. Additional non-returnable items include:

  • Gift cards
  • Downloadable software products
  • Perishable goods (e.g., food, flowers)
  • Intimate or sanitary goods, hazardous materials, or flammable liquids/gases

2. Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days 10 business days

Late or Missing Refunds

If you haven’t received a refund yet:

  1. First check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us at
    marketplace@heidycladdy.com.

Sale Items

Only regular-priced items may be refunded.Unfortunately, sale items are final sale.

3. Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at marketplace@heidycladdy.com

4. Shipping Costs for Returns

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Defective/Wrong Items: If the return is due to our error (e.g., you received a damaged, defective, or incorrect item), we will cover the return shipping costs.
  • Tracking: If you are shipping an item over free, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

5. How to Initiate a Return

To start a return, please follow these steps:

  1. Email us at marketplace@heidycladdy.com with your order number and the reason for the return.
  2. Pack the item securely in its original packaging, including the packing slip.

Contact Us

If you have any questions on how to return your item to us, contact us:

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